Executive Casino Host Job Duties
What Is A Casino Host Job Description

Here is a list of the most basic and important responsibilities in Player Development.

Casino Host Job Description Example The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino. His/her job description entails answering queries posed by casino player and resolving their complaints.

Executive Casino Host Job Duties

Feel free to copy, paste, and use these ideas in the Job Descriptions for your Player Development team. If we are missing anything, drop an email to jparker@harvesttrends.com

What Is A Casino Host Job Description

Casino hosts usually work within casino marketing departments and are mainly responsible for keeping high rollers and VIPs from gambling in other casinos that compete with their employers.
The job of a casino host is to cultivate relationships with players who will become loyal patrons to the establishment. The casino host has the authority to issue comps to players. Comps can range from free meals and show tickets up to full room and beverage.

Summary of Responsibilities

The main responsibility of a Player Development professional, regardless of title, is to develop and maintain effective working relationships with a casino property’s very best players and provide services to them to build player loyalty and increase the number of visits or amount played (or both) from among those guests.

In order to do this, a PD pro must also develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the experience they expect while gaming and to generate leads for new business.

Job Description for Casino Host, Executive Host, Player Development Executive

Here are the basic job functions in for everyone in Player Development (not necessarily in order of importance):

Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)
Maintain contact with coded players as appropriate to generate return visits and provide exemplary service.
Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence
Represent the property as a role model of customer service and professionalism
Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events.
Network among coded players to build relationships among the best customers and to generate leads for new high-worth players
Learn about and tailor services to guests’ preferences, likes and dislikes
Resolve player issues, whether real or perceived, to the guest’s satisfaction
Find the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines (There is always a way.)
Invite players to events, tournaments, shows, etc., according to their interests
Make hotel, show, dining and other reservations and communicate same to guest
Issue complimentaries or other offers to guests as play and property guidelines warrant
Host special events, player parties, property promotions and other activities as needed
Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
Maintain confidentiality of information about both customers and property; share carefully
Participate in brainstorming and planning sessions for Player Development program
Prepare and submit reports on activities as directed, complete and on time
Strive to achieve and exceed goals and metrics/objectives

Job Description for Player Development Manager

A Player Development Manager has 5 main responsibilities:

Grow the business; set and monitor achievement of goals and metrics for the team in alignment with the property’s business objectives.
Regularly review and re-code the players to focus the PD team on the highest potential.
Coach the hosts on how to improve their skills, grow their business, and meet their goals.
Resolve guest issues when they have to be escalated to management.
Manage the team, the budget, the reporting, and the logistics of events.

If you are a Player Development Manager (or other team leader) you are responsible for:

Setting SMART Goals and metrics for each host and for the team (with a stretch!)
Monitoring pace toward goal achievement
Analysis of coded and potential high-worth player data
Assigning/coding players to hosts
Coaching staff as needed
Regular and consistent communication with all direct reports
Preparing and submitting activity and departmental reports as assigned
Attending meetings as a representative of the Player Development team
Participating in brainstorming and planning sessions for marketing
Implementing programs, events, promotions, etc. for the Player Development team
Providing assistance for marketing events as required
Resolving player issues, real or perceived, when host is unable to do so
Setting an example of excellent customer service